(Hours are subject to change without notice)
thru Friday 7:00AM to 6:00PM
Saturday 9:00AM to 1:00PM
Sunday* 4:00PM to
University home football game weekends: Sundays 11:00AM to 12:00 noon only)
regret that we cannot receive drop-offs or pick-ups during non-business hours.
are closed on the following days:
New Year's Eve (open 7:00AM to Noon only)
Thanksgiving Eve (open 7:00AM to Noon only)
Day after Thanksgiving
we are closed to the public on these days, we are still staffed to take care of
your pets. We cannot, however accept drop-offs or pick-ups at this time. Thank
pets are required to be current on vaccinations to enter the Pet Palace facility.
We will deny admittance to any pet lacking proof of vaccinations, and/or pets
displaying signs of untreated or potentially contagious conditions, and/or aggressive
Dogs: Rabies, Distemper, Parvo & Bordetella within 1
Puppies under 15 weeks: Current Puppy shots (Distemper & Parvo)
Rabies, Distemper & Leukemia within 1 year
Kittens under 15 weeks: Current
Kitten Shots (Distemper & Leukemia)
must be free of flea infestation. If such infestation is discovered on your pet,
a flea and tick shampoo treatment will be administered by our staff at your expense.
Since we charge for boarding on a nightly rate, we do not
require a specific check-in or check-out time. Please note that we are very busy
early morning and early evening, so you may have to wait longer if you choose
to drop off or pick-up at these times. If your pet is receiving a spa treatment
before going home, we will need a pick-up time so that we will have your pet ready
when you arrive. Please note, being charged per night is less expensive than some
places that charge per day. At Pet Palace you are never charged boarding for the
day you pick up!
boarders are provided clean, comfy bedding. We do not allow additional bedding
of any kind to be brought into the facility. If your pet chews his bedding, it
will be removed.
love for our boarders to have a toy with them in their suite. Whether you bring
a toy from home or purchase one from our store, we will gladly allow up to 2 toys
(including bones) per pet. Please label toys with your pet's last name with a
permanent, non-toxic marker. Note - If we feel that any toy or bone is unsafe
for your pet, we will remove it from their suite. We are not responsible for lost
toys or bones.
We provide thoroughly sanitized stainless steel bowls for all
of our pets. Please do not bring any bowls from home. If your pet, however, has
special needs and requires a raised bowl, feel free to bring in his bowls and/or
stand. If you choose to bring your pet to Pet Palace in a carrier, we will store
it until it is time for your pet to go home. We do not, however, allow carriers
to be placed into your pet's suite. For the safety of your pet, we appreciate
that you bring in your pet in a carrier, on a leash, or in your arms. We remove
any collars and leashes when your pet is taken to his suite, and will store them
until your return.
provide dog and cat, as well as puppy and kitten foods for
our boarders. We will gladly give your pet a special diet that you provide at
no additional charge. Any food brought into the facility must be portioned into
individual servings (we suggest Ziploc-type bags) labeled with your pets name.
This ensures that the correct food and quantity is given to your pet. Due to space
constraints, we cannot accept large bags or containers of food unless your pet's
stay is over 2 weeks in length. We do not allow treats to be brought with your
pet unless they are put into the same individual food bags with your pet's special
diet. We will be happy to feed your pet up to 2 servings per day at no additional
will gladly administer medications that you provide for your pet for $1.00 per
dose. Please provide clearly written, detailed instructions for administering
rest assured that we at Pet Palace take every precaution to ensure that your pet's
stay is as safe as possible. In the rare case of emergency, we will contact you,
and utilize Veterinary care if necessary to ensure the proper well-being of your pet.
East University Drive
P.O. Box 2679
Auburn, AL 36831
us at email@example.com